Account & Data Deletion

About this page

This page explains how users of OfficeFileX: Scan & PDF (published on Google Play by OfficeFileX) can request deletion of their account and personal data. It also describes how to remove specific data without deleting your entire account.

To permanently delete your OfficeFileX account and the personal data linked to it, follow these steps:

1. Send an email to support@officefilex.com with the subject line: Delete my OfficeFileX account.
2. Use the same email address registered with your OfficeFileX account (email/password or Google Sign-In).
3. In the message, confirm that you want to permanently delete your account and all associated data.
4. We will verify your identity and process the request within 7 business days.
5. You will receive a confirmation email once deletion is complete.

Note: Account deletion in the mobile app is being rolled out. Until then, email is the supported method for account deletion requests.

Data deleted when you delete your account

• Email address and display name
• Account credentials and authentication sessions
• File conversion history associated with your account
• OCR usage records and credit balance
• Profile information (including avatar URL, if set)
• Uploaded files stored on our servers that are linked to your account

Data we may retain

• Legal and security records: We may retain minimal records required by law, fraud prevention, or dispute resolution for up to 30 days after account deletion, then permanently delete them.
• Anonymous or aggregated data: Data that no longer identifies you may be retained for service improvement and security monitoring.
• Backup copies: Encrypted backups may persist for up to 30 daysbefore automatic purge.

You can remove some data without closing your account:

• File conversion history: In the OfficeFileX: Scan & PDF app, open your file history and remove individual entries. Removed files are deleted from our servers according to our retention schedule.
• Uploaded files on the server: Processed files expire automatically — within 1 hour for guest users and 7 days for registered users — unless you delete them sooner from your history.
• Local scan history: Scan PDFs saved on your device can be deleted from the app's scan history. This data stays on your device and is not sent to our servers unless you use cloud features.
• App cache: You can clear cached data from the app profile settings.

If you signed in with Google, deleting your OfficeFileX account removes your data from our systems. It does not delete your Google account. To revoke OfficeFileX's access to your Google account, visit your Google Account permissions.

For account deletion requests or questions about your data:

• Email: support@officefilex.com
• Privacy inquiries: privacy@officefilex.com
• Response time: within 48 hours (deletion processed within 7 business days)